Return Policy
Returns and Refund Policy
Welcome to VOI London! We strive to provide you with the best shopping experience possible.
Please read our Returns and Refund Policy carefully.
Returns
- You have 14 days from the date of delivery to return an item for a refund or exchange.
- To be eligible for a return, the item must be unworn, in its original condition, and with all tags intact.
- Please note that for hygiene reasons, certain items like underwear, socks, bath towels, etc. cannot be returned.
Return Process
- To initiate a return, contact our customer service team (Available from Monday to Friday 10 AM- 6 PM UAE time) with your order details via Phone (UAE & KSA) : 04 45 18059 Email: info@voilondon.me Instagram: @voilondonme
- Our courier partners will pick up the product from your provided address within 3-4 business days after your return request is approved.
Refunds
- Refunds will only be processed after a quality inspection of the returned product.
- Delivery charges will be deducted from the refund amount. Only the order value will be refunded.
- For orders containing products discounted at 50% or more, the entire order will be refunded as an e-gift voucher.
- Refunds will be initiated to the original mode of payment including Tabby & Postpay
- The refund process may take 7-14 business days to reflect in your account, depending on your bank's processing time.
Special Cases
- Orders paid via cash on delivery are not eligible for cash refunds. Instead, we will provide an e-gift voucher for the order value.
Exchanges
- For size or color exchanges, return the product and place a new order. The refund for the previous order will be processed after a quality inspection.
Contact Us
- If you have any questions or need assistance with your return or refund, please reach out to our customer service team
(Available from Monday to Friday 10 AM- 6 PM UAE time) via
Phone (UAE & KSA) : 04 45 18059
Mail: info@voilondonme
Instagram: @voilondonme
Thank you for shopping with VOI London. We hope you enjoy your shopping experience with us!