Return Policy

OUR RETURNS POLICY

We can only accept items returned to us within 14 days from the date your order was received.

Only defective items or items delivered in error by us (wrong items or size) can be returned for a refund or exchange. Please note that all items must be unworn and unwashed, with the original labels attached.

Our Returns Address Is:

Physical address: Office 205, SKB Plaza Umm Al Sheif, Sheikh Zayed Road - Dubai

To accept the exchange / refund your items must;

  • Be returned to us before a refund or replacement is issued.
  • Unworn and unwashed.
  • Original packaging and tags still attached.
  • Returned with reference to original order number and if exchange or refund is preferred.
  • Underwear cannot be returned if removed from the packaging and the hygiene seal has been opened.

Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

All returns/exchanges are paid for by the customer unless otherwise agreed by VOI London.

FAULTY GOODS

If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.

REFUND PROCESS

Refunds will be processed within 6-7 working days of receipt.  Once processed funds will be returned via the same payment method that was used at checkout.  This can take 2-3 working days to show on your balance, if paid by debit / credit card.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Bundle Refunds

Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on info@voilondon.me we will be able to advise how much refund you would receive for returning part of a bundle deal. 

Bundle Exchanges

For exchanges , customers need to return ALL items within the purchased bundle. Single returned items for exchanges will not be exchanged.

If a refund is required on a bundle deal including a free item, the free items must be returned for a refund with the other bundle deal items. If customers fail to return free items, the full price of the free item will be deducted from the refund.

We cannot process an exchange on international orders, please return your item for a refund only. 

If you have any further queries or concerns please contact us on info@voilondon.me